PET BRO · Powered by Max Boerboel
Privacy Policy
PET BRO is run by MAX K9 LIMITED, a company registered with the Corporate Affairs Commission in Nigeria ("PET BRO", "we", "us"). This policy explains what we collect when you use the PET BRO app and website, why we collect it, who we share it with and the choices you have. We follow the Nigeria Data Protection Act 2023.
1. What we collect
- Your account: your name, email address and password. We store your password only as a scrambled one-way code; nobody at PET BRO can read it.
- Your household: the household name, the members you invite and their roles.
- Your dogs: name, breed, sex, date of birth, notes and any photo you upload. Before we save a photo we resize it and remove hidden data such as the phone's GPS location.
- Care records: health records, vaccination and deworming dates, training sessions, reminders and vet appointments you save.
- AI questions: the questions you ask PET BRO AI and its answers. We keep your recent conversation so the assistant can follow it.
- Behaviour videos: when you use video analysis, we take still frames from the clip. The clip itself is deleted as soon as it has been processed.
- Trainer profiles: if you register as a trainer, the details you add to your profile and the requests you receive.
- Security data: to protect accounts from password guessing, we keep short-lived records of sign-in attempts linked to a scrambled form of your email and network address. These are cleared within a day.
- Email preferences: whether you want reminder emails.
We do not collect your payment card details. When payments open, they will be handled by a licensed payment provider, and we will only receive confirmation of the payment.
2. Why we use it
- To run your account and household, and keep your dogs' records in one place (performing our contract with you).
- To send care reminders and password-reset emails you ask for.
- To answer AI questions and review behaviour videos using your dog's profile and recent records, so answers fit your dog.
- To keep PET BRO secure, prevent abuse and fix problems (our legitimate interest).
- To meet legal duties, such as tax and accounting records once payments open.
We do not sell your personal data and we do not use it for advertising.
3. Who we share it with
- AI provider: when you use PET BRO AI or video analysis, your question, your selected dog's profile, recent health and training records, and video frames are sent to OpenAI to generate an answer. OpenAI processes this data for us under its business terms.
- Hosting and email providers: companies that store our servers and send our emails, under contracts that limit how they use your data.
- Your household: members of a household you belong to can see that household's dogs and records.
- Trainers: if you send a training request, the trainer sees your dog's name and your message.
- WhatsApp: if you tap "Ask for price", WhatsApp opens with a message to PET BRO. That conversation is covered by WhatsApp's own privacy policy.
- Authorities: only where the law requires it.
Some of these providers process data outside Nigeria. Where they do, we rely on safeguards allowed under the Nigeria Data Protection Act.
4. How long we keep it
We keep your account and dog records while your account is open. You can delete your account at any time from Household & account in the app. When you delete your account, we delete your personal data and photos within 30 days, except records we must keep by law. Backups are overwritten within 35 days.
5. Your rights
You can ask us to give you a copy of your data, correct it, delete it, or stop a particular use of it. You can also withdraw consent for reminder emails at any time from your account. To make a request, email maxboerboeldog@gmail.com. We will reply within 30 days. If you are not happy with our answer, you can complain to the Nigeria Data Protection Commission.
6. Security
We protect your data with encrypted connections, scrambled passwords, sign-in lockouts after repeated wrong passwords, and household-level access controls. No system is perfectly secure; if we discover a breach that affects you, we will tell you and the regulator as the law requires.
7. Children
PET BRO is for adults aged 18 and over. We do not knowingly collect data from children.
8. Changes
If we change this policy in a way that matters, we will tell you in the app or by email before the change takes effect.
9. Contact
MAX K9 LIMITED (RC 9985150)
20C Kings Bay Avenue, Lekki County Homes, Ikota School Bus Stop, Lagos, Lagos State, Nigeria
Email: maxboerboeldog@gmail.com · WhatsApp: 0802 845 5573